Monday, November 30, 2009
5 Questions Follow Up: Support Locals
A few Mondays ago I was lamenting that a local icon may close his shop in the near future. Quite saddened by this prospect, I decided that I would make sure to visit and spend money more often.
Yesterday was one such day. The store proprietor was in front and friendly as always. I went inside and as pleasant as he was, the woman behind the counter was not. Greeted immediately with, "Is there something you need?" I was taken aback. The following few moments that I spent trying to get what I needed was spent with me feeling talked down to and given the word "no" over and over. I left.
Needless to say, I am not too excited about supporting this shop further. Sad. Reviews on Yelp are mixed also.
For now, my money will stay with Rider Shack and ZJ Boarding House when I am close to home; Girl In The Curl and Killer Dana in OC; and Ventura Surf Shop in Ventura. The latter I visited over the weekend when I needed some extra straps to keep my stick on the racks. This shop was helpful and super friendly. Everyone behind the counter and on the floor was awesome.
Why does the Zuma Jay experience bother me so much? It's no secret that the economy isn't exactly the best for anyone, much less the independent shops, so why would you treat those customer that do come in like dirt? The surfing industry isn't exactly taking in money hand over fist right now either. When I walk in to a smaller surf shop, regardless of location, they are helpful and really want to earn your business. Usually. I'm not saying that someone needs to fawn all over me and wait on me as if I were the Queen herself. I do, however, expect that when I am asked a question that I don't get snooty or nasty answers.
My five questions today are:
1. When you are treated poorly at your local shop do you return?
2. If you are given bad service do you ever think that maybe it was just an off day for them and you will return to give them another chance?
3. What constitutes bad service for you?
4. At what point do you escalate a bad experience and look for a concession?
5. Should I give Zuma Jay's another shot?
UPDATE: December 1: Well, I did go back and give them another shot. I am very pleased to say that they must have been having a bad day when I last visited. The same person helped me and they were quite awesome! I'll keep spending money with them as the chance arises!